Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.
- Microsoft Teams Voice
- Audio/Web Conferencing
- Automated Attendant
- Call Center
- Call Recording
- Interactive Voice Response (IVR)
- Interpretation Services
- Long Distance / Toll Free / Calling Cards
NDIT’s online Work Management System (WMS) may be used to submit a "Telecommunications" service requests. NDIT's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.
A call center is designed to receive large volumes of requests by telephone.
Avaya Call Center Elite
The calls are routed evenly between the call center agents based on priority, skill level, availability and/or time idle. Each call center agent logs into the queue each morning and logs out of the queue at the end of the work day. Real time and historical statistics are available on both the call center agent as well as the call center queue. Agents can answer calls using One-X Agent softphone client to answer phones using the client on the PC enhancing mobility and functionality.
Avaya Call Management System
The Avaya Call Management System (CMS) is an analysis and reporting program offering real time monitoring, historical reporting, custom reporting, task scheduling, exception notification and threshold warning, administration and configuration, and long term data storage for your Avaya call center.