Master Data Management


Master Data Management (MDM) compares client records from disparate systems and links them together, creating a Master Demographic Record for each citizen receiving state services.

A variety of systems scattered throughout ND State Government contain information about the clients they serve. Each of these systems maintains its own copy of demographic data, which inevitably differs from system to system. MDM utilizes IBM's Initiate Master Data Service to score, match, and consolidate data into a single record.

NOTE: MDM is the evolution of what was historically referred to as Master Client Index (MCI).


  • Creates a single Master Demographic Record for each client that contains the most current data from all matched systems
  • Improves data quality by identifying and correcting data inconsistencies between systems and data duplications within systems
  • Ensures ongoing control of data though established data governance practices that store and maintain items in a consistent fashion/format across all systems
  • Enables sharing of data throughout state government by storing demographic information in a common repository

Requesting Service

NDIT's Work Management System (WMS) may be used to submit a "General Server" Service Request. Be as descriptive as possible when describing the "Task to Be Completed" and/or "Comments/Special Instructions," and be sure to mention the "MDM."