End User Compute and Collaboration

Medium

End User Compute and Collaboration is a holistic approach to managing all of the personal computing devices within an organization, including laptops, tablets, and mobile phones. It includes an array of tasks, such as setting up new hardware, installing software, troubleshooting incidents, administering program patches, and providing encryption and anti-virus solutions.

NDIT offers comprehensive desktop support for purchase by agencies. Some of the individual components included in NDIT's End User Compute and Collaboration service can alternatively be purchased as standalone offerings.

Standalone Offerings

  • Desktop Patching
  • Anti-Virus/Spyware and Desktop Firewall
  • Endpoint Encryption
  • Mobile Device Management
  • Office 365

Comprehensive Desktop Support

Agencies may leverage NDIT as a complete IT shop to procure, set up, and maintain personal computing devices. This includes remote and on-site support. View the Desktop Support Service Level Agreement for a complete explanation of the service offering. Below is a high level overview:

NDIT Responsibilities

Asset Management - NDIT will procure and maintain primary hardware and associated software licenses.

Hardware and Software Deployment - NDIT will set up computers, printers, and mobile devices. This consists of installing anti-virus software, implementing endpoint encryption, deploying Windows updates, and enabling users to access the state network via a VPN

Device Support and Management - NDIT will provide ongoing support of computing devices, including diagnosing, repairing, patching, and upgrading all software and devices to ensure optimal performance.

Access/Authorization Management - NDIT will unlock and reset passwords and maintain security groups and users in accordance with enterprise architecture standards.

Basic Training - NDIT will provide basic training for software commonly used by agencies and installed as part of the End User Compute and Collaboration service.

Customer Responsibilities

Device Support and Management - Agencies are responsible for ensuring employees have completed required security trainings, reporting incidents to the NDIT Service Desk, and submitting service requests using NDIT's online Work Management System (WMS).

References