Customer Success Manager Service


What is it? 

NDIT’s Customer Success Managers (CSMs) are trusted advisors and business partners committed to helping customers achieve business goals. This industry standard approach to client engagement enables NDIT to work collaboratively with customers to meet business needs through a holistic approach to people, process and technology.  

As the lead point of contact for assigned customers, the CSM team works hand-in-hand with agencies to identify short- and long-term business objectives and provides full integration across NDIT service and technology teams to bring to bear the right expertise for every initiative.

What do you get with the service?

Strategic NDIT partner and point of contact, connecting customers with the right NDIT resources. By developing an in-depth understanding of customers’ challenges and opportunities, the CSM can connect them to full-service solutions to help them work more effectively and efficiently.

The CSM can aid in: 

  • Facilitating customer strategic and vision planning.
  • Assisting in creating strategic and IT roadmaps.
  • Process improvement.
  • Enterprise solutions.
  • Change management.
  • Risk mitigation.
  • IT escalations.

How do you request service?

If you would like to learn more about how a CSM can assist your agency, please reach out to the NDIT Chief Customer Success Officer.


Please consult with NDIT’s Deputy CIO and Chief Customer Success Officer to discuss billing.