Managed Print Services

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 What is Managed Print Services? 

Printer

NDIT will work with supported agencies to enroll them into printer services directly from industry-leading HP. Managed Print Service will reduce customer stress by directly monitoring and tracking usage for automated toner delivery, reduce costs and provide expert support for trouble-shooting.

This service will monitor current toner levels within supported printers and drop-ship replacement cartridges once the current reaches a certain level of toner left in the current.

The service will also provide an HP asset tag along with a support number that will empower users to call HP directly for any troubleshooting that needs to be done as well as dispatch techs to locations for onsite support.

What do I need to know right now? 

NDIT is shifting agencies to Managed Print Services with Hewlett Packard (HP). Agencies can enroll their devices now. The intent is to have most agencies that receive End User Compute & Collaborate Services (Desktop Support) from NDIT integrated by July 1, 2023.

Frequently Asked Questions

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Frequently Asked Questions
Will this be a required service for Unified agencies and/or Desktop as a service?

This service will be available to opt in for any unified or Desktop as a Service agency. Next biennium, this service will be a requirement.

What does this service cost?

This depends on how many printers will be added to the individual agency fleet, what the volume of printing the agency does on those individual printers, and if it’s still a supported device by HP’s standards. NDIT will help provide a cost per page breakdown on individual printers being included with the service.

 

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We have printers under a service contract with Marco/ABM/Fireside. Will HP managed print cover these printers as well?

If the printer is under a current contract for maintenance & repair as well as replacement toner, it will not fall under managed print. If a replacement toner service is needed & is marked as MVS by HP, it can be included with managed print.

We have local printers that are currently not networked. Will these be included with managed print?

If you have a local printer that you’d like to be networked and included on the service, please submit a ticket to the EUCC team to assist with getting the printer online. Otherwise, non-networked printers can be added to managed print services as “toner only”. Meaning the only services HP can provide on those printers is toner only. The agency will receive a specialized price for that toner that is needed, but will need to be ordered manually from HP. Non-networked printers can also be serviced by HP, however, this would incur a separate charge.

Will agencies under managed print still have the ability to purchase printers directly while also including that new printer on managed print?

It is strongly recommended that any agency apart of HP managed print services procure any new printers from NDIT. We will work with HP in finding the best printer solution for the request provided. If an agency purchases a printer outside the scope of managed print, the same discounts that agency receives on printers purchased through managed print won't apply.

Does this service include any recommendations on printer consolidation?

Yes! Once an agency decides to onboard with the service, HP can help provide consolidation and recommendations based off existing and future printing needs. They even offer onsite consolidation helping map out where agencies are doing the most printing and recommend printer models based off that data.

How does the drop shipping work for toner?

For printers that are on the service, once the printer toner reaches a certain percentage, an order will automatically be placed to be shipped directly to where that printer is located. NDIT will help identify points of contact internal to those agencies to be sure it gets sent to the correct location. It is imperative that as soon as toner is received by and end user, they make it a point to swap toner immediately. Not swapping out new toner cartridges will result in additional toner being sent to that specific printer, which will result in additional charges.

Should I stock up on toner?

No, please keep your ink cartridge supplies to a minimum prior to the enrollment to the program.  E.g. keep one ink cartridge, but not four ink cartridges.  Do your best to plan for using up your current toner prior to enrollment.

I have a stock of toner that was purchased before managed print. Will HP be buying out existing toner before sending new cartridges on the service?

If the printers being added onto the service already have an existing stockpile of toner, shipping services can be paused on that device until existing stock gets used up. Depending on the make/model, HP can purchase existing toner out if it is a genuine HP product. However, it is strongly recommended that replacement toner cartridges come sourced from HP with managed print services.

What printer models will NDIT/HP recommend as potential replacements?

NDIT is working with HP to provide the right models for all of our supported agencies. Soon, NDIT will have a standard list of printers published on the ServiceNow Desktop Hardware request page along with a guide on how to choose a printer model. If an agency’s needs for a printer is outside of this standard scope, we will work with HP in finding a compatible printer for the need.

How does an agency onboard with HP Managed Print?

If an agency is interested in joining, reach out to the NDIT End User Computer & Collaboration Team. NDIT will then meet with end agencies to discuss their current printer fleet to provide a cost-per-page analysis. Once and agreement is reached, printers will be added to the list of printers on the service. HP will provide individual asset tags for the printers within the fleet depending on the level of service that is agreed upon.

How does it work?

Check out the video below where Chief Technology Officer, Duane Schell introduces Managed Print Services and talks about the benefits of provider-direct support for Team ND Agencies. 

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