Bismarck, N.D. | North Dakota Chief Information Officer Shawn Riley today announced Hemal Basra, a former senior IT manager with British Petroleum and Hewlett-Packard, as North Dakota Information Technology’s Director of IT Service Management.
Basra, who brings more than 15 years of experience in consulting, IT service management and security roles, excels in managing large-scale IT initiatives and innovative operational improvements for Fortune 50 companies. He received his MBA from the University of Colorado at Denver and is ITIL V3 certified. In addition to senior roles with BP, Basra spent nearly a decade at Hewlett-Packard in various leadership positions managing global IT teams in run and transform areas.
“A strong service management infrastructure and practices help align business to strategy and deliver value to employees, organizations and customers,” said Basra. “I’m excited to join the NDIT team as we grow these capabilities for North Dakota and rise to the challenge of exponentially increasing expectations around technology services associated with virtually every 21st century business need.”
In his new position, Basra will be responsible for overseeing all facets of service management, ensuring seamless delivery of IT services offered by NDIT, including implementation of an enterprise platform that will support the design, planning, delivery, and operational control of IT services. This platform will help standardize IT processes through structured delivery and bring actionable insights that will lead to better availability, improving quality of services, customer satisfaction and agility to transform and grow NDIT’s services to the state.
“Hemal’s experience managing large-scale IT initiatives for multi-billion-dollar organizations is a phenomenal addition to Team ND,” said Riley. “Hemal’s perspective on continuous improvement, lifelong learning and leadership will help mature our organization’s processes around IT service management. It will also help elevate our ability to support citizens and agencies through smart, 21st century technology investments and proven industry best practices.”
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Public Information Officer
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