Chatbot Standard



Standardize the solution to provide the enterprise with the ability to provide a chatbot solution.


  1. Azure Bot Services from Microsoft; will be used to fulfill chatbot needs.


Chatbot - A chatbot is software used to conduct an on-line chat conversation without direct a human agent. 


This standard applies to all executive branch state agencies including the University Systems Office but excluding other higher education institutions, i.e. campuses and agricultural and research centers.

Statement of Commitment

North Dakota's CIO/CTO directs that IT Policy be created to establish statewide information technology policies and standards as defined within ND Century Code (Chapter 54-59-09).


Non-compliance with this standard shall be reported to the Office of the State Auditor.

Revision Number: 1
Revision Date: 2021-05-12
Effective Date: 2021-05-12
Last Reviewed: 2021-05-12
Number: POL0020190