Professional services are technical or unique functions performed by experienced practitioners.
The price for services varies greatly, even within the same field. Yet the value received typically depends on the skill, knowledge, reputation, ethics, and creativity of the provider. NDIT's Customer-Centric Service offers a unique perspective to government and educational entities as they work towards achieving their mission.
Application Brokering involves the coordination and management of a subset of IT services required in support of systems hosted outside the state datacenter. While Cloud Computing Terminology includes a broad range of topics, NDIT's Application Brokering role focuses around the concepts of Software as a Service (SaaS) and external hosting providers.
Application Brokering Components
Historically, ND State Government mostly utilized on premise computing environments in support of its line-of-business applications. In recent years, the maturity of cloud computing and the shift towards Software as a Service (SaaS) has redefined the IT landscape. However, simply moving applications to the cloud or to an outside provider does not alleviate the need for a subset of NDIT services.
Application Brokering helps to ensure that the costs for core professional and infrastructure services are distributed equitably across all of the state's line-of-business applications. It encapsulates the people, process, and technology associated with providing enterprise management and end-to-end solutions that are not reflected in most base contracts for cloud computing solutions, including:
- Security services
- Directory services
- Network connectivity
- Architectural design and maintenance
- Integration architecture
- Incident, change, and configuration management
- Procurement and contract coordination
- Compliance and risk assessment
- IT planning and portfolio management
These services will continue to be bundled within NDIT's hosting and storage rates for on premise applications. Application Brokering will ensure a consistent approach to Software as a Service (SaaS) offerings and externally hosted systems.
NDIT's Cloud Strategy
NDIT's cloud computing strategy is based on a hybrid environment, which leverages the existing on premise environment when possible and selectively utilizes the external cloud when beneficial. Using the on premise environment, sometimes referred to as a private cloud, allows the state to leverage existing investments in infrastructure and provide a stable and secure environment that agencies and citizens can rely on.
NDIT's 2015-17 Strategic Plan includes the following cloud related initiatives that further reflect its strategy and direction:
- Expand communication with stakeholders regarding cloud services
- Align NDIT’s rate structure with the evolving cloud-based technology landscape
- Improve data-driven decision-making by more effectively leveraging information from internal systems
- Develop a decision-making framework to guide cloud, hybrid, and on premise architectures
- Develop procurement practices and enterprise architecture standards for cloud services
- Develop and establish NDIT’s role in brokering enterprise cloud services
- Determine the network, computing, and software architecture necessary to support cloud services
- Determine the staffing impact of cloud services
Statutory Hosting Policy
North Dakota Century Code (Chapter 54.59.22) mandates that NDIT must provide hosting services for electronic mail, file-and-print server administration, database administration, storage, and application servers. Therefore, a Request For Exemption from the Statutory Hosting Policy is needed prior to utilizing Software as a Service (SaaS) applications or running externally hosted systems.
The State Media Library is a partnership among agencies to centrally store and share thousands of digital assets (photos, videos, audio clips) for use internally and publicly.
- Unlimited user accounts
- Granular permissions to control by individual or group who can view, download, and share assets
- Single sign on with NDGOV accounts
- Embed assets and slideshows in external websites
- Resize, crop, and change file format during download
- Advanced metadata tagging to manage large asset collections
- Create asset collections to be shared internally or externally, via a link or email attachment
- Crowdsourcing through citizen or employee submitted assets
- Department of Health
- Department of Commerce
- Department of Transportation
- Information Technology Department
- Parks and Recreation
- All agencies and the public can view and download assets, or submit one-off assets to the library, for free.
- Agencies that wish to have their own storage space and user groups pay $255/mo.
- Regulations for use of state emblems, symbols, and awards
- “Can I Use that Picture” infographic
- Copyright Pertaining to U.S. Government Works
Creating and enabling useful digital services for everyone
We do this through
- Best Practices and standards
- Common platforms, services, and tools
- Training and thought leadership
- A statewide community of practice
In 2021, we're focusing on
- Migrating websites to a common statewide website platform
- Launching an enterprise website quality service to ensure sites are free from accessible issues, spelling errors, broken links, and outdated content
- Writing helpful standards and guidelines to elevate all state sites to a consistent and high bar
- Creating in-depth training and certification programs for website content authors
NDIT offers enterprise service level contracted, customized, 24/7 Tier-1 support to agencies as an alternative to managing their own internal service desks.
Government entities are finding that even though they provide unique services, they share commonalities when it comes to supporting their customers. The philosophy of an enterprise service desk is to blend people, process, and technology in a way that efficiently and effectively supports customers.
- An enterprise service desk allows for the widest window of coverage using the most efficient level of staffing. It leverages the skills of customer-centric analysts to log, categorize, prioritize, and in some cases resolve incidents; thus freeing more technically focused staff from constant interruptions and reprioritization of work. Customers also love having a single point of contact to report problems, ask questions, request information, and provide feedback.
- A common framework for incident management has been adopted from the industry "best practices" published within the Information Technology Infrastructure Library (ITIL). The enterprise process manages incidents throughout their life-cycle; even if they cross agency boundaries. Guidelines have been adopted for common components, such as categorization and prioritization. Service Level Objectives have been defined to help manage customer expectations. Key Performance Indicators are collected to measure results across the enterprise.
- A toolset for managing incidents across the enterprise has been implemented. Incidents may be transferred from one business unit to another, yet data can be secured to meet the requirements of each agency. By sharing hardware components, software licensing, and administrative resources, a feature-rich system is obtainable at an affordable price.
Contact NDIT's Service Desk to discuss your options or arrange a demonstration.
Organizations everywhere are overhauling their support structures. Gone are the days of the helpless desk. Today, service is strategic.
As a result, an enterprise approach towards support has emerged within the State of North Dakota. Today, NDIT extends its Tier-1 support service to a variety of government functions, including:
- Desktop and application support for the Department of Human Services
- Desktop and application support for the Department of Public Instruction
- Desktop and application support for the Bank of North Dakota
- Desktop and application support for the Job Service North Dakota
- Application support for ConnectND Enterprise Resources Planning, in conjunction with the Office of Management and Budget and the ND Public Employee Retirement System
- Application support for Criminal Justice Information Sharing (CJIS), in conjunction with the Office of the Attorney General, State Courts, Department of Corrections and Rehabilitation, ND State's Attorneys, and law enforcement agencies statewide
- Support for e-government application authentication and "Contact Us" questions from the North Dakota Web Portal
- Directory support for citizens calling the North Dakota State Capitol switchboard at 701 328-2000
IT Planning is a process managed by NDIT through which state agencies establish objectives for technology activities that are in line with their strategic goals. The Publications page contains links to past technology plans. This dashboard contains data about goals, objective, and accomplishments related to the current Statewide IT Plan. The 2021-2023 Statewide IT Plan will update information within that same dashboard to present goal, objective, and accomplishment information for the next biennium.
Overview of the 2023-2025 Statewide IT Planning Process
- The plan will still be published via a web site, which will include data presented in a dashboard format
- NDIT will notify agencies of the details of how the IT planning process works for the 2023-2025 biennium beginning in late March/April 2022
- IT Planning Consultants from NDIT will schedule meetings with Agency Staff beginning in April/May 2022
- Participants have until August 15, 2022, to enter new data, and to update existing data, into the data gathering tool
- Major IT projects go through the SITAC ranking/prioritization process in September/October 2022
- The Statewide IT Plan is published online prior to the beginning of the legislative session
When you are ready to plan, a detailed description of the planning process and requirements is available.
Per NDCC 54-59-11.: Each executive branch state agency or institution, excluding the institutions under the control of the board of higher education, unless the chief information officer grants an exemption, shall participate in the information technology planning process based on guidelines developed by the department . The plan must be submitted to the department by August fifteenth of each even-numbered year unless the chief information officer grants an extension. The department shall review each entity’s plan for compliance with statewide information technology policies and standards and may require an entity to change its plan to comply with statewide policies or standards or to resolve conflicting directions among plans. Agencies of the judicial and legislative branches shall file their information technology plans with the department by August fifteenth of each even-numbered year. Based on the plans, the department shall prepare a statewide information technology plan and distribute copies of that plan … . The statewide information technology plan must be developed with emphasis on long-term strategic goals, objectives, and accomplishments.
- Statewide IT Planning Process, Detailed Description
The 2023-2025 Planning Process
The information collection process for Statewide IT Planning (SWITP) is facilitated by the NDIT Project Management Office (PMO). This process is being revised for the 2023-2025 cycle, which kicks off in April/May of 2022. Check back later for further details.
IT Plan Budget Guidelines
Definition of Information Technology
The state has an official definition of "Information Technology." This definition will help you understand what types of technology and work is relevant to the statewide IT planning process.
IT Plan Data Collection
This process is being revised for the 2023-2025 cycle, which kicks off in April/May of 2022. Check back later for further details.
IT Plan Exemption Requests
Although it is required by North Dakota Century Code to participate in the statewide IT planning process, an agency may request an exemption from the process. Additionally, if agency staff cannot submit their planning documentation by August 15, 2022, then they may request a planning due-date extension. The following form may be used for either of these requests:
- Request for Exemption from Information Technology Standards or Statutory Requirements
The form may be submitted to your assigned planning consultant, who will route through the appropriate review process. Please note that requesting an exemption or extension is not guaranteed to be granted. Please plan appropriately.
Please see Below for Planning Schedule
- Statewide IT Plan Archive
- Definition of Information Technology
Links to Related Processes
“Initiative Intake” (formerly called "Project Exploration") is a process through which NDIT and agency staff preparing to conduct an IT project develop and/or review its business case and high level technical concepts so NDIT staff can understand:
- The business drivers that are necessitating the work
- The work's impact to the state’s enterprise technology architecture
- The work's impact to the state's security posture
- The work's impact to existing technology contracts and to ensure procurement best practices are followed
- The work's need for project oversight
- The work's need for business, technical, and change management resources
- Potential technology solution options
- Other potential benefits and risk factors related to the work
Pursuant to ND Century Code (Chapter 54-59-11.1), "Each executive branch state agency, excluding entities under the control of the state board of higher education, considering the development of an information technology project with an estimated cost of one hundred thousand dollars or more shall involve the information technology department in the planning and study of the project. A state agency must receive a recommendation from the information technology department prior to proceeding with any study relating to the project.”
I Have a New Initiative, What Do I Do?
- For any type of work request that is related to starting up (or deciding if you need to start up) a new project, a new business/process analysis, or the need for IT strategic planning, please fill out an Initiative Intake Form through the state's service portal. This intake form will ask you for just enough information to kick-start the process.
- An NDIT intake analysis team reviews new requests twice weekly (Tuesdays and Thursdays), during which time the work is triaged and assigned to an NDIT team member.
- An NDIT team member will contact the submitter of the intake form for additional details, and to discuss next steps, within five business days of the form's submission.
- Steps in this process may include working with a Customer Success Manager, a Business Analyst, a Project Manager, or a combination of those to gather additional information related to the Who, What, Why, When, Where, and How of the proposed initiative. The intake analysis team will additionally engage other subject matter experts related to procurement and technical architecture as needed in the planning and study of the work.
Please note that the intake analysis team will actively review and triage all requests made via the intake form, no matter what the cost and complexity of the request may be. However, if a request has an anticipated budget of $100,000 or more, it is required by Century Code to be reviewed in the manner described above. If you are submitting project information as part of the biennial Statewide IT Planning process, please refer to the Statewide IT Planning information above.
Preliminary reviews by NDIT staff are conducted at no cost by the agency. If NDIT architects, business analysts, project managers, software developers, or other billable staff are needed beyond any preliminary assessments, those services will become billable at the current published rates. In the case that work becomes billable, NDIT will present a statement of work for the anticipated services to the business team in advance.
|April 2022||NDIT rates announced|
|March/April 2022||NDIT notifies agencies of the details of how the IT planning process works for the 2019-2021 biennium|
|April/May-August 2022||NDIT planning consultations with state agencies; agencies draft IT plans|
|August 15, 2022||IT Plan information, and New Project Worksheets due to NDIT (entered into the revised IT Planning SharePoint site)|
|September/October 2022||SITAC Ranking of Large Projects|
|January 4, 2023||Statewide IT Plan distributed to 68th Legislative Assembly|
NDIT provides review, consultation, and general assistance to North Dakota state agencies regarding IT procurement and contracting best practices. NDIT is responsible for reviewing and approving the acquisition of technology by state agencies, as defined in ND Century Code (Chapter 54-59-05). NDIT collaborates with OMB State Procurement, OMB Risk Management and the Office of Attorney General to develop RFP and contract templates and best practices related to technology procurements.
IT Procurement Standards and Exception Requests
NDIT reviews and approves technology related procurements that are $25,000 and over. Primary review criteria includes compliance with state enterprise architecture standards and consistency with an agency's technology plan. NDIT and OMB review and approve requests to host IT solutions outside of the consolidated infrastructure hosted by NDIT. In addition on large IT projects greater than $500,000 the State's procurement collaboration process (IT Procurement Collaboration Process Diagram) is followed.
IT Procurement Templates
Templates are located on OMB's State Procurement Template location: Technology Templates
Agencies may email ITDProcurement@nd.gov to request a procurement review or general IT procurement assistance.
IT Security ensures that an organization's material and software resources are used only for their intended purposes. At NDIT, security is a part of everything we do.
- Integrity: Guaranteeing that data is what it is believed to be
- Confidentiality: Ensuring that only authorized individuals have access to the resources being exchanged
- Availability: Guaranteeing the proper operation of information systems
- Non-repudiation: Guaranteeing that an operation cannot be denied
- Authentication: Ensuring that only authorized individuals have access to the resources
Security Best Practices
- Compromised Computer Symptoms
- Home Computer Protection
- Malicious Code Protection
- Mobile Computing Security
- Multi-Function Print Devices
- Protecting Your Information
- Remote Access
- Security Breaches
- Social Engineering
- Unauthorized Data Disclosure
- User IDs and Passwords
- Security Awareness Tutorial
- Cyber Threat Level Indicator
- Multi-State Information Sharing and Analysis Center (MS-ISAC)
- United States Computer Emergency Readiness Team (US-CERT)
- National Cyber Security Alliance
- Microsoft Safety and Security Center
Securing IT resources within ND state government requires collaboration among stakeholders. In accordance with the Incident Prevention/Response/Notification Standard, each customer of NDIT shall designate an agency contact. That person, known as the agency's Security Officer, becomes part of a proactive group that communicates and corrects security incidents and vulnerabilities.
The primary communication channels used is the Security Officer's ListServ. For confidentiality reasons, membership to the list is managed by NDIT. Customers may join the Security Officer's Listserv by sending an enrollment request along with their name, agency name, phone number, and email address to email@example.com.
NDIT uses a challenge-question process to verify the identity of anyone requesting a password change. Individuals are required to complete an Online Password Information Form or provide the Service Desk with a Password Change Information Form (SFN52378) before NDIT can reset their password.
The Software Development Division offers a wide range of professional services related to the development and maintenance of software applications. Whether developing a custom application or assisting with the procurement and configuration of a COTS solution, the knowledgeable staff of the Software Development Division are motivated to deliver solid results and a positive customer experience.
The software development technologies supported by NDIT are extensive, and the Software Development Vision focuses on Customer-Centric Service to deliver unique benefits to state agencies.
NDIT; delivers custom business applications that meet our customer’s business objects and requirements through the effective use of technology.
NDIT; provides business analysis services of a customer's data needs and business processes. Our business analyst will prepare a data model of the customer's data needs, document business processes, and prepare a report of findings, customer requirements, and recommendations.
NDIT; offers website development services that provide convenient government services to citizens and create efficiencies within state government.
NDIT provides; a broad range of quality assurance services that are used to ensure the quality of all NDIT developed solutions and are available as specific service offerings to assist other government entities in ensuring the quality of their managed projects and technology solutions.
NDIT offers architectural services to assist with the creation and review Request for Proposals, provide project and application architectural reviews and oversight, and aid the evaluation and selection of technology solutions
NDIT’s online Work Management System (WMS) may be used to submit various types of Service Requests:
- Use “Software Dev/GIS/PM/QA" for client/server, legacy, and web application development
- Use "Static Web Site Changes" for maintaining the content of a website
- Use "Load Testing" for assessing how a system will perform under demand