Professional Services


Services that are consultive in nature and provide customers the ability to manage or improve a specific area of their business. These may be a combination of customer-facing and non-customer-facing services.

The price for services varies greatly, even within the same field. Yet the value received typically depends on the skill, knowledge, reputation, ethics, and creativity of the provider. NDIT's Customer-Centric Service offers a unique perspective to government and educational entities as they work towards achieving their mission.

Application Brokering- involves the coordination and management of a subset of IT services required in support of systems hosted outside the state datacenter. Application Brokering’s role focuses around the concepts of Software as a Service (SaaS) and external hosting providers.

Business Analysis- Business analysis is the discipline of identifying business needs and determining solutions to business problems.

NDIT offers business analysis of a customer's data needs and business processes. Our staff will prepare a data model, document business processes, and provide a report of findings, customer requirements, and recommendations. Solutions often include a systems development component, but also may consist of process improvement, organizational change, strategic planning, and policy development.

Digital Services- creating and enabling useful digital services through website support.

State Website Platform- Through a common platform, the State of North Dakota is reducing spending, combating cybersecurity threats, improving user experience, and promoting digital equity across government. 

Enterprise Architecture (EA)- supports a coordinated approach to strategic IT decision making by providing an integrated view of IT priorities and investments that will help the state optimize service delivery. 

Service Desk Management- 24/7 Tier-1 IT support.

IT Procurement-NDIT provides review, consultation, and general assistance to North Dakota state agencies regarding IT procurement and contracting best practices. NDIT is responsible for reviewing and approving the acquisition of technology by state agencies.

IT Security- This encompassing program includes governance of security, policy, compliance, vulnerability management, disaster recovery, security awareness and incident & response.

Project Management- NDIT provides guidance on a project through a controlled and visible set of activities to achieve project goals while significantly reducing or eliminating risks associated with a project.

  • IT Planning- A process managed by NDIT through which state agencies establish objectives for technology activities that are in line with their strategic goals.
  • Initiative Intake- A process through which NDIT and agency staff review an IT project’s business case and high level technical concepts.

Software Development- Aimed at designing, engineering, supporting, and evolving various software types. The Software Development Division offers a wide range of professional services related to the development and maintenance of software applications. Whether developing a custom application or assisting with the procurement and configuration of a Commercial-off-the-shelf (COTS) solution, the knowledgeable staff of the Software Development Division are motivated to deliver solid results and a positive customer experience.

User Experience and Design- NDIT’s User Experience Design Team provides a suite of content governance and design-based services, centered around maintaining accessibility and enhancing user experience (UX) through good design.