Organizational Structure

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The North Dakota Information Technology team, part of the Executive Branch of state government, includes more than 500 IT professionals who are committed to providing world-class technology and service to North Dakota’s citizens and state agencies.

Executive team

NDIT Team Descriptions

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NDIT Team Descriptions
Customer Success

The Customer Success Department is focused on working proactively in partnership with NDIT customers to help them get more value out of technology. It refers to the methodology of ensuring customers find success with our products or services.

  • Business Analyst- Deep subject-matter expertise in customer business processes and capabilities and supporting systems that NDIT supports.
  • Customer Success Managers- This team builds a long-term strategic partnership with agencies in enabling technology to transform state government. 
  • Project Management- Project management guides an IT project through a controlled and visible set of activities to achieve project goals while significantly reducing or eliminating risks associated with a project.

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Data

The North Dakota Information Technology Data team creates enterprise data strategy, which supports the sharing and accessibility of state data, ensuring data is managed and used appropriately. The data team focuses on data discovery (what data do we have and where), understanding (how is the data used, by whom, and for what purpose), governance (how is the data classified and whether it is used appropriately), and consumption (fully leveraging data assets to make informed decisions). This information helps drive the decision-making process for data strategy.

  • Application Development – This team works closely with the customer to build and maintain custom solutions in a variety of platforms.
  • Data and Analytics – This team assists the customer with using data to discover insights and to draw conclusions, thus enabling more informed decision-making.
  • Geographic Information Systems (GIS)- A system that creates, manages, analyzes, and maps of all types of data. GIS connects data to a map, integrating location data (where things are) with all types of descriptive information (what things are like there). This provides a foundation for mapping and analysis that is used in almost every industry.

Data

Technology

The team is responsible for all infrastructure including compute, database, storage and network technologies along with providing technology leadership through enterprise architecture.

The team is also responsible for providing customer facing support, advanced support statewide along with end user device and associated software support for the majority of the executive brand.

Last and certainly not least is the support and management of all major line of business applications and leadership and technology support for K-12 education. 

  • Service Management- Extending IT service management capabilities beyond technology services to address business need, manages customer service demand through a common platform, and enables better service delivery for teams.
  • Enterprise Architecture- Interweaves business and IT together. It consists of the vision, principles, and standards that guide the purchases and deployment of technology within the enterprise. The EA program is not meant to document current state, but to serve as guiderails for decisions, projects, and future direction.
  • Cloud & Infrastructure- This Cloud and Infrastructure Division is responsible for voice, video, network (STAGEnet), data technologies, and all hosted platforms for the customers of NDIT, which include state government, higher education, K12 education, political subdivisions, public safety entities, public health, and libraries. The infrastructure and services supported by the division are foundational in nature, enabling virtually all other technology initiatives throughout the state.
  • EduTech- provides information technology services and education technology professional development to K-12 educators in North Dakota. Our services are designed to give educators access, training and support to use technologies in their classrooms to improve teaching and learning.

Technology

Security

In the State of North Dakota, cybersecurity is largely managed at the enterprise level. The Security team is run by the Chief Information Security Officer (CISO), under guidance of the state’s Chief Information Officer (CIO). This encompassing program includes security governance, risk management, policy, compliance, vulnerability management, disaster recovery, security awareness and incident & response:

  • Cyber Infrastructure – Responsible for deployment of security related tools and technologies.
  • Cyber Active Defense – Responsible for penetration testing, identifying emerging threats that could impact local, state, multi-state partners.
  • Cyber Analysis & Response – Responsible for incident response, threat handling, forensics, and malware analysis.
  • Governance Risk & Compliance (GRC) – Responsible for compliance with state, federal and local laws, third party risk management, and the risk management framework. Create and modify policies, procedures, and standards.
  • Cyber Education – Responsible for the cyber education, awareness and training of state employees and the growth of cyber in PK-20 throughout the state of ND

Security

Operations

The Operations team for NDIT provides a variety of services to NDIT and has evolved to work collaboratively with all areas to meet NDIT’s strategic goals.  

Activities that are vital to business development, such as workplace culture, employee recruitment, and training and development, fall under the umbrella of Operations.

With a mature and innovative Human Resources Division, an organization’s employees thrive, which means the organization and its customers can thrive. This is especially true for NDIT, where the quality of our services directly hinges on the knowledge and passion of our staff.

Operations

Leadership Biographies

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Leadership Biographies
Chief Information Officer

Shawn Riley Profile

Shawn Riley

Shawn Riley was born to a broken and abusive home. Shawn overcame the challenges of his youth and adopted a growth mindset and “we can make the world a better place” attitude.  At the age of 16 he started a technology company. Later in his career he entered the private sector and worked as a thought leader for companies like IBM and the Mayo Clinic. His career has included massive change and transformation initiatives spanning multi billion-dollar organizations. In 2017 Shawn was appointed by Governor Doug Burgum to lead the state of North Dakota’s technology services as the Chief Information Officer. He is always looking to connect with others who have a “we can change the world” attitude as he strives to be a servant leader and improve lives, empower people, and inspire success.  

 

Chief Information Security Officer

Michael Gregg Profile

Michael Gregg

Michael Gregg is the state of North Dakota’s Chief Information Security Officer. The state CISO is responsible for establishing and leading the strategic direction of cyber security for the state and advising the governor and legislators on key cyber issues.

 

With Michael’s cyber experience span being over a period of two decades, he has been a pioneer of helping people interested in becoming IT professionals as well as seasoned IT professionals achieve by sharing knowledge by means of authoring over 25 IT cyber security books. He enjoys contributing his time and talents where there is a need to help others learn and grow by holding board, committee, and advisory positions for non-profit organizations. He holds a Bachelors degree, Masters degree, and many security certifications.

Chief Customer Success Officer

Evonne Amundson Profile

Evonne Amundson

Evonne Amundson brings nearly 14 years of experience in IT Operations leadership focusing on the voice of the customer and improving the customer experience through technology. Prior to becoming the Chief Customer Success Officer, she was a Business Analyst Manager with NDIT. Amundson has led multi-disciplinary teams in the development of products and alignment of technology solutions to customer’s strategies, including modernization and automation strategies.

 

Chief Data Officer

Ravi Krishnan Profile

Ravi Krishnan

Ravi Krishnan brings over two decades of experience in the data management space, having led large transformation efforts at various companies. His prior experience includes serving as the head of analytics and decision transformation at TransUnion, head of data strategy at Discover and consultant to several Fortune 500 companies. He has an MBA from the University of Chicago-Booth School of Business and is currently pursuing his Ph.D. in business administration from Florida Atlantic University.

Chief Technology Section

Duane Schell Profile

Duane Schell

As Chief Technology Officer, Duane Schell is responsible for the vision and strategic direction for technology that enables and empowers North Dakota’s state government, local government and educational entities across the State. He has been a part of the organization since 2001 and previously served as the director for the network services division. A North Dakota native, Duane enjoys many of the outdoor activities the state has to offer. He is also actively involved in the community youth football program and spends as much of his free time as possible with his two children. He holds a BS and MBA from the University of Mary and is also a certified public accountant.

 

Operations Director

Shelly Miller Profile

Shelly Miller

NDIT’s Human Resources division provides a variety of services to NDIT, and has evolved to work collaboratively with all areas in order to meet NDIT’s strategic goals.  Activities that are vital to business development, such as workplace culture, employee recruitment, and training and development, fall under the umbrella of human resources. With a mature and innovative human resources division, an organization’s employees thrive, which means the organization and its customers can thrive. This is especially true for ITD, where the quality of our services directly hinges on the knowledge and passion of our staff.

Shelly serves as the director of Human Resources and Admin Support. She holds a Bachelor’s of Science in Psychology and a Master’s of Business Administration in Human Resource Management(MBA/HRM). She is also certified as a Senior Professional in Human Resources (SPHR). Although there is a wide array of responsibilities as director, Shelly says the job goes smoothly when you have a great team and work with so many talented people. 

Shelly likes to spend any spare time with family (husband and four children—three biological and one foster daughter).  She also enjoys working with her horses, riding, camping, and quiet evenings visiting with loved ones around a fire.

Deputy Chief Information Officer

Greg Hoffman Profile

Greg Hoffman

Greg has been a part of the organization since 2005 and has led the division since 2014.  He holds a Bachelor’s of Science in Accounting and a Bachelor’s of Science in Business Administration as well as a Master’s of Business Administration in Business Management.  He is also a certified Technology Business Manager.  Greg was the first rate analyst ever hired by the Technology Department and has had the pleasure of building strong administrative teams to support the needs of the agency.

As Deputy, Greg assists the CIO, and will be dedicated to continuing the growth of NDIT as an organization.  Creating continuity and focus on the customer experience the Deputy CIO will: 

  • Ensure adherence to customer service across all teams – specifically to push our service OKRs to completion.  
  • Ensure continuous improvement of operations to adhere the highest levels of service. 
  • Ensure continuity of vision from the CIO throughout the organization.  

Greg spends spare time with family and friends being as active as possible.  Fishing, hunting, and playing softball are among his primary passions with cooking, listening to music and playing cards filling in any time left.